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Mark Riddle

Pre-Sales Consultant, Computer Software

Hi, I'm Mark Riddle. Welcome to my profile!

Mark Riddle's Bio:

Mark Riddle I have sold Cloud software and services since 2003, and have been selling SaaS since 2000. I have a diverse background as a software professional with over 25 years expertise and a successful focus in Sales and Marketing (both licensed software and SaaS) for the last 20 years. Other areas of responsibility have included Product Management, Account Management, Customer Support, Data Center Operations, and Development. An in-depth technical as well as a diverse management background enables me to provide immediate value as an individual contributor while growing an organization (thinking in terms of a player/coach role).

Mark Riddle's Experience:

  • Senior Sales Engineer at Voltage Security

    2011 - 2012

    Deliver sales demonstrations and presentations (for executive and technical audiences) in the Southeast territory. Also provide training and enablement to partners throughout the Southeast. o Provide pre-sales support to enterprise accounts in the Southeast US. o Train and provide direct account pre-sales support to Voltage partners in the territory. o Support three Account Managers and numerous resellers and partners.

  • Sales Engineer at Parallels

    October 2010 - July 2011

    Deliver sales demonstrations and presentations (for executive and technical audiences) in the newly-formed Enterprise Sales division as Parallels takes their successful virtualization (Virtuozzo) and Service Provider solutions (Parallels Automation) to large corporations. o Provide pre-sales support to accounts around North America. o Support five Account Managers. o Define Proof of Concept success criteria and work closely with Services to deliver them. o Worked closely with regional partners to provide VDI solutions to local government.

  • Senior Sales Engineer at Surgient

    January 2003 - September 2010

    First SE hired by ProTier to build SE organizational processes (as well as Product Management and Marketing. Delivered sales demonstrations and presentations (for executive and technical audiences) as well as mentoring new SE's. Created SE Handbook, ROI/Pricing tools, as well as technical and sales training collateral for SE's. o Grew ProTier's software revenue from under $100,000 to over $1,000,000 in 2003. o Supported multiple Account Executives delivering over $3,000,000 annual revenue. o Closed the two largest contracts in company history . o "Top Gun" (President's Award for top Sales Team) o President's Club (Sales Attainment) every year eligible

  • Senior Sales Engineer at ProTier

    January 2003 - May 2003

    Acquired in May 2003 by Surgient.

  • SE Director/Product Manager at TorchQuest

    July 1999 - January 2003

    Built team to support Account Executives as well as participating in sales calls on executive IT management prospects. Mentored Sales Engineers in the 2ndWave architecture and sales process. o Grew sales from zero to $250,000 per month in two years. o Customer base increased from zero to over 20 including major accounts Alltel and Prudential. o Created scalable process and tools for the SE's (SE Handbook, SE Training, and FAQ's). o Supported Lighthouse Program in 2002 when 2ndWave re-launched as Torchquest - providing an onsite version of the IT digital dashboard provided to SaaS customers.

  • SE Director at 2ndWave

    July 1999 - June 2002

    See description under Torchquest - relaunch of 2ndWave.

  • Manager - Global Response Team at IBM

    1996 - 1999

    Created and staffed group in 4 worldwide locations. Team was responsible for resolution of Critical Situation account issues. Focused proactive technical resources on problem accounts and potential pervasive product issues, thereby diverting accounts from Critical status. o Managed and met $2.2M annual budget. o Decreased resolution times from IBM-standard 60 days to 30 days, with 98% success rate. o Regular cross-functional meetings with CEO, Executives, Sales, Account Management, Level 3 Support, and Development to set priorities for patches and pervasive problem resolution.

  • Sales Engineer/Technical Account Manager at Tivoli

    1994 - 1996

    Opened Southeast Region office and provided pre-sales support, while growing the office to four Account Executives, three SE's, and two TAM's. Managed numerous accounts in the US, Canada, and Europe. o As the first SE and TAM, defined the positions and mentored new SE's and TAM's. o Field Employee of the Year o Over 200% quota attainment ($2 million) o President's Club - 1994-1996

  • Senior Consulting Engineer at NCR

    1991 - 1994

    Provided pre- and post-sales support on accounts throughout the Southeast US.

  • Data Systems Consultant at AT&T

    1987 - 1991

    Merged with NCR in 1991

  • Technical Support / Programmer at AT&T

    1982 - 1987

  • Programmer at BellSouth

    1982 - 1982

    Transferred to AT&T

  • Programming Manager / Programmer at Cybersoft

    1979 - 1982

  • Solutions Consultant at ServiceMesh

    August 2012

Mark Riddle's Education:

  • University of Alabama at Birmingham

    1978 – 1982

Mark Riddle's Interests & Activities:

Golf




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